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时间

2018年06月13日,2018年06月14日

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地点

IM Hotel

Makati Avenue corner Kalayaan Avenue
Makati City, Metro Manila, 菲律宾

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第1天

( 06/13/2018 )

第2天

( 06/14/2018 )

08:30

Registration

09:00

Welcome and introduction of the participants

09:30

Introduction to Evolution of Quality

10:00

COFFEE BREAK

10:15

Creating a Quality Culture

11:15

Plan Do Check & Act (PDCA) Cycle

12:15

Group exercise on designing PDCA

13:00

LUNCH

14:00

Root Cause Analysis

15:30

Group exercise on identifying potential cause of errors, elimination and finding cause

16:00

COFFEE BREAK

16:15

17:30

Failure Mode Effect Analysis (FMEA)

09:00

Group exercise on defining parameters and conducting FMEA

10:00

Lean Six Sigma: Concept and Application

11:00

COFFEE BREAK

11:15

Group exercise on practicality of Lean Six Sigma

12:15

WHO Patient Safety Challenges: Information and Use

13:15

LUNCH

14:15

Performance Indicators: Defining and Data Collection

15:15

COFFEE BREAK

15:30

Performance Indicators: Group exercise on defining Numerator, Denominator, Rates and Percentages

17:00

Open Forum & Feedback

17:30

18:00

Closing Ceremony
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