We are proud to bring an all-star line-up of speakers and panelists to not only showcase market trends but explore opportunities on leveraging innovation early and demonstrate how businesses may become market disruptors. The core panels include The Internet of Things /Cyber Security / 5G Revolution / Robotics & Automation / Big Data & Analytics.

The Philippines is home to the largest contact centre industry in the English-speaking world. The industry and its clients face the challenge of staying apace with the coming wave of technological change and re-inventing their business models to meet customers' needs. The Innovation Forum will focus on how customer-facing businesses can drive successful change in their business through cyber security, robotics, automation, big data and analytics – to drive step-change improvements in customer experience and productivity. The Summit will also look at where these changes will take us and when; and, companies who are successfully integrating these innovations.

Agenda

Tuesday, September 3, 2019


8

30AM

-

8

40AM

8

40AM

-

9

10AM

9

15AM

-

9

40AM

CyberSecurity

H.E. Steven J. Robinson AO

10

15AM

-

10

35AM

10

35AM

-

11

25AM

11

35AM

-

12

25PM

Big Data Analytics/ Championing Customer Experience

Christopher FranksMartin Luchangco

12

25PM

-

1

25PM

1

30PM

-

1

50PM

Social media listening

Pauline Pangan

1

55PM

-

2

15PM

2

15PM

-

2

25PM

2

40PM

-

3

05PM

Tuesday, September 3, 2019


10

15AM

-

10

16AM

Robotics / Automation

Steve HarrisAllan TanVicki Collado

10

16AM

-

10

17AM

Globally Competitive MSMEs / Start Ups

John OrrockMichael McCullough

Keynote and Breakout Session Speakers

Tickets

Sponsors and Partners

Organizer

Premier Sponsor

Platinum Sponsors

Gold Sponsor

Silver Sponsor

Bronze Sponsor