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General Certification Questions

Are the certification courses for free? 

Yes, all EventBank Academy certification courses are for free.


Who can I ask questions about the certification program?

You can contact our friendly team by sending us an email at events@eventbank.com or customersuccess@eventbank.com. You can also call one of our offices.


What time are the live online courses?

The webinars will be happening at 2-3pm EST starting March 23. See the full schedule here. Reminders will be sent to all participants one day and one hour before the live session starts.


Can I just attend one class?

Yes you can, but only a certificate of participation will be given upon request.


Who or what is EventBank?

EventBank is the leading cloud-based engagement management technology company that provides event organizers, agencies, marketers, businesses, chambers of commerce, associations, and nonprofit organizations with solutions designed to streamline operations, modernize processes, and eliminate engagement challenges. EventBank's cutting-edge SaaS platform combines the best event management, email marketing, CRM, membership management and mobile apps into one seamless and easy-to-use platform. Call one of our offices.


What background knowledge is necessary?

No matter what stage of digital maturity you are at, either digitally present, digitally active, digitally engaged, digitally competitive, or digitally mature there's an EventBank Academy course designed for you.


Can I ask questions during classes?

There is a Q&A session allotted after each classes. We encourage participants to write down questions during the lecture and ask them during the Q&A session. 


Is this course really 100% online? Do I need to attend any classes in person?

All EventBank Academy courses and certifications are done online.


What tool will you use for online webinars?

The webinars will be done via Zoom. A day before your registered class we will be sending out a link where you can dial in or join via your laptop.


How can I view my certification?

When you've completed one of EventBank Academy certifications, we will send you a digital copy of you certification. You can embed the certification badge onto your website, or add it to LinkedIn.


The course takes place during the time I am not available. What do I do?

You can watch the courses on demand, the EventBank Academy team will be emailing registrants a link to a video from a given day shortly after we wrap up the session.

Examination Questions

Do I have to complete practical exercises to pass the certification? 

Yes, certifications are only given to those who have taken and passed a series of Certification Exams. If you do not opt in to take the Certification Exam for EventBank Academy Certification, a Certificate of Participation will be issued instead.


When do I have to complete a practical examination?

Once the test questions are sent, you need to complete the practical examination in one week. Reminders will be sent periodically during this time.


I passed, but think I can get a better score. Can I take the test again?

You can retake the exam as many times as you wish, but do let us know your most recent test so we can score accordingly. 


When will my certification practical examination be graded? 

Examinations are graded manually, which usually takes between five to seven business days. Send us an email to check the status of your practical examination.

Badges and Certificates

What's the best way to show off my badge?

Your badge represents all the hard work you put into earning a certification — and not to mention your expertise. Show it off! Here are a few of the ways you can demonstrate your expertise:

  • Add it to your website. 
  • Add your badge to your email signature.
  • Add your certification to your LinkedIn profile by using the "Add profile section" feature then add EventBank Academy under "Licenses & Certifications". 

Do you give out editable files of the badges?

We do not give out editable files of the badges and certifications.


Can I change the name on my certification badge?

Unfortunately you cant. Therefore, please make sure you register with your correct/complete name. If there is a typographical error, send us an email and we'll be happy to update it for you.