"When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion." Dale Carnegie
We all need to deal with many different conversations on a daily basis. Some conversations take a lot of energy, time, effort and stress to make it happen, more so during a crisis situation .Understandably, many of us defer uncomfortable confrontations.
However, it helps to take steps to:
• Seek to understand. All of us have experienced tinted- lenses that affect how we perceive the world. The key, therefore, is to look outside of what we think we know and what we have experienced and to try to understand things from others' perspectives. We must also learn to recognize verbal and non-verbal cues indicating that someone might have taken offense to something that was said.
• Be willing to engage and be vulnerable. If you are not sure what to say in a particular situation, simply tell the other person that. Showing vulnerability encourages others to do so as well.
• Accept responsibility for becoming part of the solution. Individually we may not be responsible for the awkwardness in certain situations, but collectively we can acknowledge the part we have played and agree to work together toward a solution.
This webinar will show us how to be objective in having a courageous conversation in a crisis and to be able to achieve progressive, trustworthy & positive results in any given situation.