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When

Jun 13 & 14, 2018

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Where

IM Hotel

Makati Avenue corner Kalayaan Avenue
Makati City, Metro Manila, Philippines

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Day 1

( 06/13/2018 )

Day 2

( 06/14/2018 )

8:30 AM

Registration

9 AM

Welcome and introduction of the participants

9:30 AM

Introduction to Evolution of Quality

10 AM

COFFEE BREAK

10:15 AM

Creating a Quality Culture

11:15 AM

Plan Do Check & Act (PDCA) Cycle

12:15 PM

Group exercise on designing PDCA

1 PM

LUNCH

2 PM

Root Cause Analysis

3:30 PM

Group exercise on identifying potential cause of errors, elimination and finding cause

4 PM

COFFEE BREAK

4:15 PM

5:30 PM

Failure Mode Effect Analysis (FMEA)

9 AM

Group exercise on defining parameters and conducting FMEA

10 AM

Lean Six Sigma: Concept and Application

11 AM

COFFEE BREAK

11:15 AM

Group exercise on practicality of Lean Six Sigma

12:15 PM

WHO Patient Safety Challenges: Information and Use

1:15 PM

LUNCH

2:15 PM

Performance Indicators: Defining and Data Collection

3:15 PM

COFFEE BREAK

3:30 PM

Performance Indicators: Group exercise on defining Numerator, Denominator, Rates and Percentages

5 PM

Open Forum & Feedback

5:30 PM

6 PM

Closing Ceremony
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