This is a past event. Registration is closed. View other Health Core events.

Event Details

The adoption of a quality management system is a strategic decision for a healthcare organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.

The potential benefits based on this standard are:
  1. ability to consistently provide healthcare products and services that meet customer and applicable statutory and regulatory requirements;
  2. facilitate opportunities to enhance customer satisfaction;
  3. address risks and opportunities associated with its context and objectives;
  4. the ability to demonstrate conformity to specified quality management system requirements

This is a sector specific quality management system standard for healthcare. This standard incorporates EN ISO 9001:2015 and adds interpretations, explanations, examples and additional requirements. The standard also includes aspects related to clinical risk management throughout the planning, operation and control of processes.

In this standard, healthcare includes: primary healthcare, pre-hospital and hospital care, nursing homes, hospices, preventive healthcare, mental health services, dental services, aesthetic centers, physiotherapy, occupational health services, rehabilitation, wellness centers, and pharmacies.

The national standards organizations of the following countries have been bound to implement ISO BS EN 15224:2016 beginning 2017:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom

Jan 9, 2018

8 AM - 3 PM

Add to Calendar

Development Academy of the Philippines
San Miguel Avenue
Pasig, Metro Manila, Philippines

Show on map


  • 8 AM - 8:30 AMRegistration
    8:30 AM - 9 AMIntroduction
    The Importance of Accreditation in the Delivery of Health and Social Care
    by the Philippine Accreditation Bureau
    9 AM - 10 AMBreak the Ice - learning objectives and methodology of module development
    Implementation of International Standards and Quality Management Systems in Health Services: Certification/Accreditation Systems and Internationally Recognized Standards
    10 AM - 10:15 AMCoffee Break
    10:15 AM - 11 AMBasic Elements of the Standards | Guidelines for the Application of BS EN 15224
    - General Requirements
    - Top Management Responsibility
    - Resource Management - Medical Equipment
    - Basic Principles of Technical Management and Safety in Healthcare Facilities
    - Patient/Customer-Related Procedures -- Management Procedures
    11 AM - 12 PMMeasurement, Analysis and Improvement -- General
    12 PM - 1 PMLunch
    1 PM - 1:30 PMMain Processes in Healthcare Services (Primary, Secondary and Tertiary Care)
    1:30 PM - 2 PMPatients' Safety and Healthcare Risks Management Methodologies
    2 PM - 2:30 PMOpen Forum
    2:30 PM - 3 PMClosing

Course Objectives

Participants will acquire basic knowledge and skills regarding the following major issues:
  • Understanding and audit methodology of the international standards and application of ISO 9001 and DIN/BS/EN 15224 standards for healthcare services
  • Recognition and effective management of patient safety risks along with the operational risk in healthcare organizations
  • Implementation and evaluation of quality procedures in healthcare for the prevention of mistakes and adverse incidents
  • Evaluation and strengthening/enhancement of clinical efficacy
  • Continuous improvement of clinical performance